FAQs
Does Dell offer free shipping?
Yes, Dell offers free standard shipping for every order regardless of what's in it. There is no minimum order total required to take advantage of this. Dell Rewards members are eligible for free expedited delivery for specially marked products.
Can I get a Dell student discount?
Yes, Dell offers up to 30% off for anyone in education. You'll need to verify with your a valid education email address through the Dell website to qualify. Once you've done so, you will be shown discounted items exclusive to students which you can then add to your order. It's also worth looking out for back to school & back to college sales, which run around key term times, and offer discounts on selected items across the Dell range for a limited time.
What is Dell Rewards?
Dell Rewards is the brand's membership scheme and can help you save money on regular or repeat Dell purchases. It's free to join through the Dell website, and members will earn 3% back on every order total in reward points. Points can be collected and redeemed against future orders in order to get discounts or free expedited shipping. You can manage your points by logging in to your Dell account.
Do Dell products come with a warranty?
Most Dell products come with a limited 1-year warranty. Some items have a warranty reaching up to 5 years. There are also options to purchase warranty extensions when checking out. If you aren’t sure what warranty policy applies to your purchase, contact Dell directly for support.
What is Dell's returns policy?
Yes, customers can almost always return products purchased from the Dell web store. Eligible items can be refunded or otherwise reimbursed for using in-store credit. To verify whether or not your purchase qualifies for a refund and what terms apply, contact Dell directly for assistance. If your purchase is eligible, you can send it back. Returns are completely free of charge if the product is damaged or defective. However, if you're returning an item that isn't defective or damaged then it may be subject to a restocking fee of 15%.
How do I contact Dell Customer Service?
You can get in touch with the Dell Customer Service team through the live chat feature on their website or Messenger, or by calling one of their customer service numbers depending on what your query is related to. For Home & home office purchases, you can call 1-877-717-3355. For accessories & parts, you can call 1-800-357-3355. The members' purchase program helpline is 1-800-695-8133.
Hints and tips
Watch for Dell sales: Dell runs sales throughout the year, with big events around holidays and competitor sales like Amazon Prime Day and Black Friday. Dell sales are a great opportunity to catch significant discounts across their range, and usually offer up to 40% off selected itens.
Sign up for Dell Rewards: Dell's rewards scheme is free to join, and lets you earn 3% of your order back as reward points which you can spend on future orders for discounts. You can also use points to get free expedited shipping on purchases. This scheme is ideal for repeat customers.
Buy Dell refurbished: An easy way to save money at Dell is to avoid buying brand-new products. If you don’t mind purchasing something slightly used, check out the refurbished section for a variety of PCs and more that have been carefully inspected for quality. These items are often priced at a lower cost and come with optional support from Dell.
Dell Student discount: Students can save up to 30% off their Dell products by verifying their student status through the Dell website. You can also save on those college or school purchases with back-to-school sales that run around term times.
Dell Military discounts: If you're in the military, you can save 10% on peripherals, accessories, and PCs with the Dell Military discount. To sign up, you'll need to verify your military personnel status through their site.
Sign up for the Dell newsletter: If you want to keep up with the latest news on Dell sales, products and more, you can provide your chosen email address to join. You'll get emails directly into your inbox on a regular basis, meaning you'll never miss a chance to save on promotions or new products.
How to use Dell coupons
1. Choose a Dell coupon you'd like to use and click 'Get Code'. Copy the code for later.
2. Head to the Dell website and add the products you want to your basket.
3. Click on your basket when you're ready to head to the checkout.
4. On the checkout screen, look for the box labeled "Add a gift card or promotion code or voucher”. It's usually under the box marked “Payment method”.
5. Click inside of the "Promotion code" box and enter your Dell coupon code from Step 1.
6. Click “Apply” and your order total will change to reflect your saving.
